Damage Control

Photo Credit: www.multifamilyinsiders.com

✌Control Relationship Damage by:

1) Rectify mistakes in the office

2) Pacify an angry boss

3) Project proper behavior and control

✌The Right Attitude in Damage Control (3A's)

1) Apologize for the bad situation -Be humble and sincere

2) Accept responsibility -Be communicative

3) Act to restore the situation -Be intuitive and willing

Photo Credit: www.adweek.com

✌Skills needed in Damage Control

1) Customer relations (to protect business) -Respect and courtesy

2) Public relations (to protect reputation) -Press conference

3) Interpersonal relations (to protect relationship with bosses and colleagues)

Photo Credit: entremarketing.net